You can find your tracking information inside your confirmation email address.

Typically it takes 1-2 business days to receive your order. Once received, it will be shipped out the next business day. For Pre-Orders, it will be shipped as soon as the Item is back in stock, please check with our specific product pages for accurate estimates.

Yes, we do ship internationally (to almost all countries). Though shipping fees and time may vary.

If you have a question please send an email to support@gatcha.us with your name and order number. We will do our best to assist you!

Unfortunately for the time being most orders are final, most of what we have are limited edition items. Unless we sent you the wrong size, item, or in any other way made an error with your order we can not accept refunds or exchanges.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need proof of purchase. 

To inquire about a return or exchange please contact us at support@gatcha.us